Privacy Policy
At Lighter Life LTD, we are committed to protecting your privacy. Lighter Life LTD, the provider of the SHELOG app (“SHELOG,” “we,” “us,” or “our”), has prepared this Privacy Policy to explain what personal information (defined below) we collect, how we use and share that data, and your choices concerning our data practices when you use our services ( "Services" ), such as when you visit our website at https://www.shelog.ai , or download and use our mobile application (SHELOG) .
This Privacy Policy explains what personal information (defined below) we collect, how we use and share that data, and your choices concerning our data practices. This Privacy Policy is incorporated into and forms part of our Terms of Service. AGREEMENT: Before using the Service or submitting any personal information to SHELOG, please review this Privacy Policy carefully and contact us if you have any questions. By using the Service, you expressly consent to Lighter Life LTD's collection, use, maintenance and disclosure of your personal information in accordance with the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not access the Site/ the App or otherwise use the Service.
INFORMATION WE COLLECT ABOUT YOU
When you use our Service, we collect certain information to provide and improve our offerings. Some of this information may personally identify you or be linked to you. This includes data you provide directly, as well as information gathered through automated technologies or third-party sources. The specific types of information we collect are detailed below.
Information You Provide
Personal and Contact Information
We may collect information such as your name, email address, phone number, mailing address, and other contact details when you create an account, subscribe to our services, or interact with customer support.
Demographic Information
You may provide details such as your age, gender, and other demographic information to help personalize your experience.
Payment Information
If you make purchases through our Service, we collect payment-related details, such as credit card numbers, billing addresses, and transaction history, which are processed through third-party payment providers.
User-Generated Content
Any files, images, messages, audio or other content you upload, submit, or share within the app, including chat messages, food logs, exercise records, and journal entries, may be collected and stored as part of your user experience.
Sensitive Personal Information
Depending on how you use the Service, we may collect and process sensitive personal information, including health-related information such as weight, heaight, calorie intake, dietary preferences, exercise habits, sleep patterns, and other wellness metrics.
Technical Information Collected Automatically
Log Data
When you access our Service, our servers automatically collect and store certain information, including your IP address, browser type and settings, and timestamps of interactions.
Geolocation Data
Based on your device and app settings, we may collect location data, including inferred geographic location (such as city, state, or country) using your IP address.
Cookies and Tracking Technologies
We use cookies, web beacons, mobile analytics, and similar tracking technologies to gather information about your interactions with our Service, such as pages viewed and links clicked. For more details, please refer to our Cookie Section.
Device Information
We collect data about the device you use to access our Service, including the type of device, operating system, settings, unique device identifiers, and crash data.
Usage Data and Customization
Your activity on our Service, such as logged foods and interactions, helps us tailor your experience. We also track details like referral URLs, pages viewed, session durations, and other user behaviors.
Information from Third Parties
Third-Party Partners
We receive data from external applications and services, including social media platforms you choose to integrate with our Service. The scope of access depends on the privacy settings of those accounts.
Advertising and Marketing Partners
Our advertising partners share information about your activity, which helps us measure and enhance the effectiveness of our marketing campaigns.
Co-Branding and Service Providers
We work with third-party service providers that collect or supply data on our behalf, such as companies that determine device locations based on IP addresses or facilitate co-branded marketing efforts.
Cookies:
We use cookies to operate and administer our Site, gather usage data on our Site, and improve your experience on it. A “cookie” is a piece of information sent to your browser by a website you visit. Cookies can be stored on your computer for different periods of time. Some cookies expire after a certain amount of time, or upon logging out (session cookies), others survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognize your computer when you open your browser and browse the Internet again (persistent cookies).
On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off.
Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Site and you may not be able to benefit from the full functionality of the Site.
We may deliver a file to you through the Service (known as a “web beacon”) from an ad network. Web beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Because your web browser must request these advertisements and web beacons from the ad network’s servers, these companies can view, edit, or set their own cookies, just as if you had requested a web page from their site. You may be able to opt-out of web beacon tracking conducted by third parties through our Service by adjusting the Do Not Track settings on your browser; please note that we don’t control whether or how these third parties comply with Do Not Track requests.
Advertising networks may use cookies to collect personal information. Most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit the Network Advertising Initiative’s online resources at http://www.networkadvertising.org and follow the opt-out instructions there.
If you access the Site on your mobile device, you may not be able to control tracking technologies through the settings.
Analytics: We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use the Site and enhance your experience when you use the Site. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/.
If you access the Site on your mobile device, you may not be able to control tracking technologies through the settings
Online Tracking and Do Not Track Signals: We and our third party service providers, including Facebook, may use cookies, pixels, or other tracking technologies to collect information about your browsing activities over time and across different websites following your use of the Site and use that information to send targeted advertisements. Our Site currently does not respond to “Do Not Track” (“DNT”) signals and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do respond to DNT signals in the future, we will update this Privacy Policy to describe how we do so.
By using our Service, you consent to our collection and processing of this information as outlined in this Privacy Policy.
Purpose of Processing the Information and Legal Basis
We process your personal information for various purposes, depending on your interactions with our services. Our processing activities align with specific legal bases under the General Data Protection Regulation (GDPR) to ensure compliance with data protection laws.
Purposes of Processing
1. Provision and Maintenance of the Service
We process your data to deliver and maintain the functionality of our Service, including:
- - Facilitating account creation, authentication, and user account management.
- - Administering, operating, maintaining, and securing our Service.
- - Monitoring and analyzing trends, usage, and activities related to the Service.
- - Providing customer support and responding to user inquiries.
- - Processing transactions and sending related information, such as service notifications, purchase confirmations, and invoices.
- - Customizing content on our platforms, including websites and social media accounts.
2. Improvement, Personalization, and Development of the Service
To enhance our Service, we process data to:
- - Conduct data analysis, testing, and troubleshooting.
- - Develop new features and services.
- - Perform research and user satisfaction surveys.
- - Adapt the Service to individual user preferences.
3. Communication and Marketing
We use your information to:
- - Send administrative updates, including changes to terms and policies.
- - Notify you about new features, promotions, or events relevant to our Service.
- - Send newsletters and marketing communications (subject to your preferences).
- - Allow users to connect with each other based on shared networks or interests.
4. Safety and Security Measures
We process information to:
- - Authenticate users and facilitate secure transactions.
- - Detect and prevent fraud, unauthorized access, and illegal activities.
- - Investigate and respond to legal claims or compliance obligations.
- - Ensure IT security and prevent cyber threats.
- - Enforce our terms and policies.
5. Legal and Regulatory Compliance
We may process your information:
- - To comply with legal obligations, such as tax laws and regulatory reporting requirements.
- - To assist authorities in criminal investigations when legally required.
- - To assert or defend against legal claims.
Legal Basis for Processing Personal Information
Certain jurisdictions require a legal basis for processing personal information. We rely on the following legal bases for processing personal information:
- - Consent: Where required, we seek your explicit consent for data collection (e.g., for marketing communications or processing health-related data).
- - Performance of Contract: to fulfill a contract, or take steps related to a contract. This applies where you register to use the Platform (whether as a free trial or on a subscription basis). This includes providing you with the Services, authenticating you, processing payments, sending necessary communications (for example, related to payments), and providing customer service or support.
- - Legitimate Interests: as required to conduct our business and pursue our legitimate interests. This includes: operating the Platform, providing the Services, analyzing your use of the Platform and Services, measuring the effectiveness of our Platform and Services, developing the Platform and Services, diagnosing problems in our Platform and Services, and otherwise improving the safety, security and performance of the Platform and Services.
- - Legal Obligation: as necessary to meet our legal obligations, including responding to requests by government or law enforcement authorities or as otherwise reasonably necessary to prevent, detect, or address illegal activity.
- - We will not collect any personal information that is not needed for the purposes described in this Policy. Nor will we process personal information in a way that is incompatible with the purposes for which it has been collected unless subsequently authorized by you.
HOW WE SHARE YOUR INFORMATION
At SHELOG, we are committed to transparency about how your information is shared. We do not sell your personal information. Below are the circumstances under which we may share your information:
1. With Your Consent or Direction
2. Third-Party Services: When you choose to link your account with other services (e.g., health apps, fitness platforms), we will share information as directed by you. Data shared with these third parties is governed by their privacy policies.
3. Health Apps: If you use our app to share health-related data (e.g., calorie intake, exercise logs) with other health apps, we will only do so at your explicit request. Health Data will never be shared with advertisers.
4. Service Providers and Vendors
5. We work with trusted third-party vendors and service providers to operate our app, deliver services, and improve functionality. These partners access information only under contractual obligations and may include:Payment processors, banks, and financial institutions (to complete transactions and prevent fraud).
6. Cloud hosting providers, customer support platforms, and IT security services.
7. Marketing, analytics, and advertising partners (e.g., tools for data analysis, ad performance measurement).
8. Testing and development tools to enhance app features.
9. Legal and Safety Requirements
10. We may disclose your information if required by law or to:Comply with legal processes, government requests, or national security requirements.
11. Protect the rights, safety, or property of our users, the public, or SHELOG.
12. Prevent fraud, spam, or security breaches (e.g., investigating suspicious activity).
13. Corporate Transactions
In the event of a merger, acquisition, bankruptcy, or sale of company assets, your information may be shared during due diligence or transferred as part of the transaction. We will notify you of any changes to data control.
14. Advertising and Analytics Partners
15. Aggregated/Non-personal information: We share demographic, location, or usage data (e.g., aggregated trends) with advertisers to help them target relevant audiences. This data is anonymized and cannot identify you personally.
16. Third-Party Analytics: Tools like Google Analytics collect device identifiers, IP addresses, and usage patterns to improve our services. Learn more at Google’s Privacy Policy.
17. Other Users and Public Content
18. Profile Visibility: Your username, profile photo, and public activity (e.g., comments, shared meal plans) may be visible to other users to facilitate community interactions.
19. Public Posts: Content voluntarily shared in public (e.g., vibe recordigns) becomes accessible to others and may be collected or used outside our control.
DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.
UPDATE YOUR INFORMATION
Please log in to your account or contact us if you need to change or correct your personal information.
OUR POLICIES FOR CHILDREN
Our Service is directed toward adults. If you are under the age of 18, you must obtain the authorization of a responsible adult (parent or legal custodian) before using or accessing our Our Service. We will not knowingly collect or use any personal information from any children under the age of 16 on our Our Service. If we become aware that we have collected any personal information from children under 16, we will promptly remove such information from our systems.
LINKS TO OTHER WEBSITES
The Service may contain links to other websites not operated or controlled by SHELOG, including social media services (“Third Party Sites”). In certain situations, Third Party Sites may sell or provide products or services to you through or in connection with the Service (either alone or jointly with us). One such service may include the ability for you to automatically transmit information between your Service profile and your accounts at Third Party Sites. The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.
SECURITY
You use the Service at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect personal information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or e-mail. Please keep this in mind when disclosing any personal information to SHELOG via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third party websites.
TRANSFERING YOUR INFORMATION
The information we collect may be stored and processed in your country or region, or in any other country where we or our affiliates, subsidiaries, or service providers process data.
We take steps to protect your information as described in this policy wherever the data are located, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do so, we use legal mechanisms, including contracts, to help ensure your rights and protections. To learn more about the European Commission’s decisions on the adequacy of personal information protections, please visit: https://commission.europa.eu/document/fa09cbad-dd7d-4684-ae60-be03fcb0fddf_en
By using our app, you acknowledge that your data may be transferred internationally. If you do not agree to these transfers, you may decline to use our service or delete your account.
YOUR RIGHTS
Depending on where you live and subject to certain exceptions under applicable law, you may have some or all of the following rights.
Right to Know / Access. The right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about you.
Right to Data Portability. We can usually share this with you in a portable format within 30 days of you asking us. To request data export, please contact us at support@shelog.ai using the email address tied to your SHELOG account.
Right to Delete. he right to delete personal information we have collected about you, subject to certain exceptions.
Right to Correct. The right to correct any inaccurate personal information we have about you.
Right to Opt-Out. The right to opt out of the sharing/processing of your personal information for targeted advertising/cross-context behavioral advertising purposes.
Right to Limit or Opt-Out of Certain Processing. Depending on applicable laws, you may have the right to opt out of certain types of processing, including:
- - The “sale” of your Personal Data, which may include certain uses of cookies for targeted advertising.
- - The processing of your Personal Data for profiling and targeted advertising purposes.
- - Certain forms of automated decision-making or profiling as defined by applicable law.
Right to Opt-In for Processing of Sensitive Information. Some jurisdictions require businesses to obtain opt-in consent before processing sensitive data. Where applicable, we will seek your explicit consent before using your sensitive Personal Data beyond providing our core Services.
Non-Discrimination. The right not to receive discriminatory treatment by us for the exercise of rights conferred on you by any applicable U.S. state privacy law.
How to excercise your rights
To exercise your privacy rights, please contact us at support@shelog.ai with your requests. Your request must include sufficient detail to allow us to understand, evaluate, and respond to it. It must also include sufficient information to allow us to verify that the person making the request is the person about whom we have collected information. If you have an account with us, we may verify your identity through existing authentication procedures for the account, provided your request relates to personal information associated with that account.
Authorized Agents
You may be entitled, under applicable law, to use an authorized agent to submit a request on your behalf. The agent must submit with the request your signed written permission authorizing them to make the request. Even if your agent provides this written permission, we may also require you to verify your identity directly with us or confirm with us that you gave the authorized agent permission to submit the request.
Appealing Privacy Rights Decisions. You may have a right to appeal a decision on a privacy rights request. To appeal, please contact us at support@shelog.ai with "APPEAL" in the subject line.
EXCLUSIONS
This Privacy Policy shall not apply to any unsolicited information you provide to us through the Services or through any other means. This includes, but is not limited to, any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and we shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.
CHANGES TO THE PRIVACY POLICY
The Service and our business may change from time to time. As a result we may change this Privacy Policy at any time. When we do we will post an updated version on this page, unless another type of notice is required by the applicable law. By continuing to use our Service or providing us with personal information after we have posted an updated Privacy Policy, or notified you by other means if applicable, you consent to the revised Privacy Policy and practices described in it.
CONTACT US
If you have any questions or information practices, please feel free to contact us at our designated request address: support@shelog.ai.
Additional Information for Certain Jurisdictions
1. Residents of the EEA, UK, and Switzerland:
Lawful Bases for Processing Personal Data.
Applicable data protection laws require us to set out the lawful basis that we rely on to collect and process personal datan.
Here is a list of the lawful basis that we rely on for each of our processing activities (please note this supplements the descriptions found in the HOW WE SHARE YOUR INFORMATION section above.
| Processing Activity | GDPR Legal Basis | Article Reference |
|---|---|---|
| Account Creation & Service Delivery | Contractual Necessity | Art. 6(1)(b) |
| Health Data Analysis (BMI, calorie tracking) | Explicit Consent | Art. 9(2)(a) |
| Marketing Communications | Consent / Legitimate Interests* | Art. 6(1)(a)/(f) |
| Fraud Prevention & Security | Legitimate Interests (to protect business and users) | Art. 6(1)(f) |
| Legal Compliance | Legal Obligation | Art. 6(1)(c) |
| Customer Support & Feedback | Contractual Necessity (to resolve issues) / Legitimate Interests (service improvement) | Art. 6(1)(b)/(f) |
| Sales & Business Transactions | Contractual Necessity / Legitimate Interests | Art. 6(1)(b)/(f) |
| Data Retention for Legal Claims | Legitimate Interests (to defend against disputes) | Art. 6(1)(f) |
| Automated Decision-Making (e.g., AI recommendations) | Explicit Consent / Contractual Necessity | Art. 22 |
| Incident Response & Breach Reporting | Legal Obligation (72-hour notification under GDPR) | Art. 6(1)(c), Art. 33 |
Your rights:
You have the right to:
- - Request access to your personal data, which enables you to receive a copy of the personal data we hold about you.
- - Request correction or rectification of the personal data we hold about you, which enables you to correct inaccurate or incomplete personal data about you.
- - Request to erase or delete your personal data that we hold. There may be certain circumstances that prevent us from fully deleting your information at the time of the request due to legal or regulatory reasons. If this is the case, we will advise of these circumstances in response to your request.
- - Request to limit or object to processing your personal data where we (or a third party) have a legitimate interest or where we are processing your personal data for direct marketing purposes or using automated processes. In some cases, we will not be able to comply with your request if we have compelling legitimate grounds for the continued processing which override your interests, or for the establishment, exercise, or defence of legal claims.
- - Request to transfer your data in a portable format. You can ask us to provide you or a third party with your personal data in a portable (machine readable) format where we have collected your consent or otherwise perform obligations due to a contractual necessity.
- - Right to object to marketing. You may object at any time to your personal data being processed for direct marketing including profiling.
- - Withdrawal of consent. You may withdraw your consent at any time to any processing of personal data based on your consent, where applicable, without compromising the lawfulness of the processing based on consent carried out prior to such withdrawal.
- - Digital legacy (only if you are a French resident). If you are located in France, you have the right to set out instructions (general or specific) about what happens to your personal data after your death.
How to exercise your rights
Please contact us at support@shelog.ai if you wish to exercise any of your rights. You can also contact our Data Protection Officer at support@shelog.ai if you have any inquiries or complaints regarding our processing of your personal data. In order to protect your privacy and confirm that you are entitled to exercise the above-listed rights, we may need to request specific information from you to help us confirm your identity. Where applicable, we will use the requested information for verification purposes only and only in the event of reasonable doubts concerning your identity.
International Transfers of Personal Data
When transferring your personal datato countries outside the European Economic Area (EEA), Switzerland, or the UK—including the United States, China, and other regions not recognized as providing an adequate level of data protection—we primarily rely on your explicit, informed consent under Article 49(1)(a) of the GDPR. By using our Service, you voluntarily agree to these transfers after being informed of potential risks, such as: Government authorities in these countries may access your data under laws offering fewer protections than those in the EEA; Limited legal remedies to challenge such access in court.
While we strive to implement technical safeguards (e.g., encryption) to mitigate risks, these measures cannot fully eliminate legal or regulatory exposure in third countries. You may withdraw your consent for future transfers at any time by contacting us or deleting your account. However, withdrawal will not affect the lawfulness of processing that occurred prior to your request.
For questions about international transfers or to exercise your rights, contact our Data Protection Officer (DPO) at support@shelog.ai.
FOR RESIDENTS OF CALIFORNIA, COLORADO, CONNECTICUT, UTAH, AND VIRGINIA
Some U.S. states have passed privacy laws that apply to residents of those states, including California (the California Consumer Privacy Act or the “CCPA”), Colorado (the Colorado Privacy Act), Connecticut (the Connecticut Act Concerning Personal Information Privacy and Online Monitoring), Utah (the Utah Consumer Privacy Act), and Virginia (the Virginia Consumer Data Protection Act) (we refer to these and other similar laws collectively as the “U.S. Privacy Laws”).
Collection of Personal Information.
In the last 12 months, we may have collected the following categories of personal information. We also made the following disclosures of personal information to Third Parties for the purposes described above in the "Purpose of Processing the Information and Legal Basis" section of the Privacy Policy.
| Category of Personal Information | Category of Third-Party |
|---|---|
| Identifiers, such as: name, email address, password and IP address | Analytics Providers; Advertising Networks/Advertising Partners; |
| Personal information described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) | N/A (not disclosed to Third Parties) |
| Characteristics of protected classifications under California or federal law | Analytics Providers |
| Commercial Information, such as: Transaction information and purchase history, including purchases considered, consuming histories or tendencies | Analytics Providers; Advertising Networks/Advertising Partners |
| Internet or network activity information, such as: Browsing history, search history, interactions with our online properties or ads, information from cookies | Analytics Providers; Advertising Networks/Advertising Partners |
| Geolocation Data, such as: Device location and approximate location derived from IP address | Analytics Providers; Advertising Networks/Advertising Partners |
| Audio/Video Data. Audio, electronic, visual, and similar information, such as: vibe recordings (if you choose to use this feature of the Platform), food photos uploaded by users for calorie/portion analysis | N/A (not disclosed to Third Parties) |
| Inferences drawn from any of the Personal Information listed above to create a profile about, for example, an individual’s preferences or characteristics | Analytics Providers; Advertising Networks/Advertising Partners |
We do not sell personal data for monetary compensation. Under certain laws (e.g., California Consumer Privacy Act), sharing data with advertising partners for analytics and personalized promotions may constitute a 'sale'. You have the right to opt-out of such sharing by contact us at support@shelog.ai. All third-party recipients are bound by contractual prohibitions against data retention beyond service delivery periods.
The information that we have “sold” or “shared” in the last 12 months includes the following categories of information, disclosed to our advertising networks and advertising partners for personalized advertising purposes: Identifiers; Commercial Information; Internet Activity; Geolocation; Inferences
Sensitive Personal Information
The Health Data (height, weight, calorie intake.etc) we collect and process may be considered sensitive personal information in some jurisdictions. Except with your explicit consent or as required by law, we do not use or disclose your sensitive information for purposes other than:
- - To perform the services or provide the goods you reasonably expect.
- - To prevent, detect, and investigate security incidents that compromise the availability, authenticity, integrity, or confidentiality of stored or transmitted personal information.
- - To resist malicious, deceptive, fraudulent, or illegal actions directed at us and to prosecute those responsible for those actions.
- - To ensure the physical safety of natural persons.
- - For short-term, transient use, (including non-personalized advertising) shown as part of your current interaction with the business, provided that the personal information is not disclosed to another third party and is not used to build a profile about you or otherwise alter an individual’s experience outside their current interaction with us.
- - To perform services on our behalf.
- - To verify or maintain the quality or safety of the Platform and Services and to improve, upgrade, or enhance the Platform and Services.
- - To collect or process sensitive personal information where the collection or processing is not for the purpose of inferring characteristics about an individual.
Your Rights
- 1. To Know and Access Your Personal Information
- 2. You may request confirmation of whether we process your Personal Information and obtain access to that information.
- 3. California residents may additionally request disclosure of:
- 4. The categories of Personal Information we collected about you and the sources of that information (e.g., directly from you, fitness trackers, or third-party APIs).
- 5. The business or commercial purposes for collecting, selling, or sharing your Personal Information (e.g., to personalize meal plans or display targeted ads).
- 6. The categories of third parties to whom we sold or shared your Personal Information (e.g., advertising networks, analytics providers).
- 7. To Correct Inaccuracies
- 8. You may request correction of inaccurate Personal Information we hold about you (e.g., weight logs, dietary preferences).
- 9. To Delete Your Personal Information
- 10. You may request deletion of your Personal Information, except where retention is necessary to:
- 11. Complete a transaction or comply with legal obligations (e.g., tax records for premium subscriptions).
- 12. Detect security incidents or prevent fraudulent activity.
- 13. To Obtain a Portable Copy
- You may receive a copy of your Personal Information in a structured, machine-readable format.
- 14. To Opt Out of Data Sales and Targeted Advertising
- 15. You may opt out of the “sale” of your Personal Information, as defined by applicable laws.
- 16. You may opt out of targeted advertising (called “cross-context behavioral advertising” under CCPA), which uses your data to serve ads based on predictions about your interests.
- 17. To Limit Sensitive Personal Information Use (California Residents)
You may restrict the use or disclosure of Sensitive Personal Information, such as health data (e.g., BMI, calorie intake logs), except where necessary to provide requested services.
Non-Discrimination
You have the right to exercise these rights without being denied service, charged higher prices, or receiving a different quality of service, except where permitted by law (e.g., loyalty program benefits tied to data sharing).
How to Exercise Your Rights
To request to opt out of targeted advertising (“sale” or “sharing” under the CCPA) or withdraw your consent to targeted advertising, you can use one of the following options:
- Mobile device opt-out: You can limit ad tracking at the device level to reduce personalized advertising across apps:
Android Devices:
- - Go to Settings → Google → Ads.
- - Tap “Delete advertising ID” or “Opt out of ads personalization”.
iOS Devices:
- - Go to Settings → Privacy & Security → Tracking.
- - Toggle off “Allow Apps to Request to Track”
- Browser-based opt-out: your browser may offer a way to activate the Global Privacy Control (“GPC”) signal. We treat a GPC signal as a valid request to opt-out for that browser. Learn how to enable GPC.
- Email us at support@shelog.ai and then complete the instructions we send in response. We will confirm your request via email within 10 business days.
Authorized Agents: You may be entitled, under applicable law, to use an authorized agent to submit an opt-out request on your behalf. The agent must submit with the request your signed written permission authorizing them to make the request (this does not apply to requests made by an opt-out preference signal).
If you would like to exercise any other rights, you may submit requests via email to support@shelog.ai or through an authorized agent. Once we receive your request, we will verify your identity by sending an email to the email address you provide to us.
Depending on your state of residency, you may be able to appeal a decision we have made in connection with your privacy rights request. All appeal requests should be submitted by emailing us at support@shelog.ai with the subject line, “U.S. Privacy Request Appeal.”